Q: What is an eBook?
A: An eBook is merely an electronic version of a book. You can download eBooks to your personal computer or a handheld reading device.

Q: Why would I want to buy an electronic version of a book?
A: eBooks are typically less expensive because the costs of publishing are less than for paperbacks. They are ecologically sound. The integrity won't diminish over time. You can purchase an eBook at your convenience. You don't need to leave your home or place of work. You don't need to wait for a store to open. And you don't need to worry about stock running out. You can literally hold your entire library of books in the palm of your hand.

Q: How do I purchase an eBook?
A: The first step is to register. Then you can search our catalogue and simply choose your preferred format and add it to your shopping cart. When you finish shopping you can check-out and pay for your purchases. Your books will appear in your library and be available for download as soon as payment is confirmed. This normally takes no more than a couple minutes.

Q: Will it cost me anything to register?
A: No. Registration is free.

Q: How do I register with LBR?
A: Click on the "Register Now" link which is located in the top right corner of all pages.

Q: Can I access my library anytime, anywhere?
A: Your library, where all of your eBooks can be downloaded, can be accessed via the internet. We selected our Web-host due to their reliability. We experience 99.9% up time, use multiple redundant telecommunications paths and carriers, have secondary power solutions in case of emergencies, RAID mirroring, 24/7 monitoring, backups and security updates.

Q: Is my personal information secure?
A: We will never sell your information to another party. LBR has Secure Socket Layer security on our web-site. Physical access to the data center is protected. In addition, we utilize host-based virus protection, firewalls, intrusion detection scanners, and 24-hour monitoring.

Q: How do I search your catalogue to find the books I want to buy?
A: On the left side of the page you will find a list of categories. Once a category is selected you may then conduct a secondary sort by highest rated, best selling, most recent, or length. We also allow for primary searches by author, or title.

Q: How do I know which format to purchase?
A: Here are some general guidelines:

Adobe Acobat (PDF) is the recommended choice for MacintoshTM, WindowsTM PC, Sony Reader, or Windows Tablet.

MS Reader (LIT) is the recommended choice for PocketTM PC or if you want to read on both your WindowsTM PC and PocketTM PC.

HTML is the recommended choice for LinuxTM/UnixTM Computer, FranklinTM E-Bookman, eBookwise-1150, or Hiebook readers.

Mobibook (PRC) is the recommended choice for WindowsTM CE, Handheld PC, Palm OSTM device, PocketTM PC or an EPOCTM device.

Palm DOC/iSolo (PDB) is the recommended choice for all devices that are Palm compatible.

FranklinTM E-Bookman (FUB) is the recommended choice for FranklinTM E-Bookman devices.

Hiebook (KML) is the recommended choice for Hiebook devices.

Rocket (RB) is the recommended choice for Rocket, REB/1100, or eBookwise-1150

Q: Are your eBooks encrypted?
A: No

Q: Will you ship print books outside the US?
A: We will ship to both the US and Canada. The prices include shipping costs.

Q: Where else can I find Linden Bay Romance books?
A: Our eBooks are districubuted through All Romance eBooks, Fictionwise, Lightning Source, and Mobipocket. You print books can be found through Amazon, Borders, Waldenbooks, Target, or ask for them at your local bookstore.

Q: Do you give refunds?
A: No. For eBooks, however, we will replace any damaged files.

Q: How do I rate the books that I read?
A: You may rate each book that you've read. The rating system is a five-point scale, with 1 being least enjoyed and 5 being most enjoyed. Readers may only rate books that they have personally downloaded.

Q: How are the top rated list calculated?
A: The rating reported is the mean (simple average) score over the lifetime of the book. In order to be considered eligible for the top rated a book will had to have had 5 ratings.

Q: How are the bestselling ratings calculated?
A: The rating reported is based on the average sales per day for the prior thirty (30) days. In order to be considered "eligible" for the bestsellers a book will have had to have a minimum of 10 sales.

Q: What if I find a great book here that I know a friend would love, is there a way for me to share that information?
A. Yes, there is a "Tell a Friend" button on every book detail page that enables you to email pages to your friends. Our system does not store those e-mail addresses, so your friends will never receive future e-mail solicitations as a result.

Q: Do you have a gift certificate program?
A: Not at this time.

Q: I would like to get your newsletter, how do I sign up?
A: You can edit your account information to subscribe or unsubscribe.

Q: What if I need to update my email address or other information?
A: You can edit your account information at any time by logging in and then selecting your profile link from the top right-hand corner of any page.

Q: Do you store credit card information?
A: No. Your credit card information is not stored by LBR. All payments are processed through Paypal.

Q: Can I share my eBooks with others?
A: No. All of the content on LBR is protected by copyright and should not be copied without permission. Re-use or re-distribution of any and all materials is prohibited under law.

Q: Can I order eBooks through the mail or over the phone?
A: No. You must order eBooks on-line through the LBR site at www.lindenbayromance.com.

Q: Can I pay for eBooks with a check?
A: Sorry, no. We accept Visa, Mastercard, and Paypal only.

Q: Can you explain your 'heat' rating system?
A: Sure! We utilize the All Romance eBooks heat rating system:

1 flame- Stories will either not have consummated love scenes, or if the loves scenes are consummated detail is not given.

2 flames- Stories will have some love scenes. These will be more sensual then graphic and will mostly rely on euphemism.

3 flames- Stories will have sensual, yet more explicit love scenes, and the language used to describe them may be more graphic and direct.

4 flames- Stories have frequent love scenes that are explicit and described using graphic and direct language.

5 flames- Stories have a high frequency of love scenes that are explicit, described using graphic and direct language, and/or contain subject matter that some readers may consider objectionable.